Last updated: 31/10/2025
1. Introduction
This Cookies Policy explains how Eternal Whispers Keepsakes (“we”, “us”, or “our”) uses cookies and similar technologies on our website https://www.eternalwhisperskeepsakes.com.
We use these technologies to improve your browsing experience, understand how our website is used, and show relevant content.
You can choose to accept or decline cookies when you first visit our site, and you can update your preferences at any time.
2. What are cookies?
Cookies are small text files that are placed on your device (computer, tablet, or phone) when you visit a website. They help websites recognise your device and store information about your preferences or past actions.
Cookies can be:
- Session cookies – temporary cookies that are deleted when you close your browser.
- Persistent cookies – remain on your device until they expire or are deleted.
- First-party cookies – set by our website.
- Third-party cookies – set by other organisations (for example, Google Analytics or social media plugins).
3. How we use cookies
We use cookies to:
- Make our website work properly (for example, enabling shopping basket and checkout functions).
- Understand how visitors use our site so we can improve performance and user experience.
- Remember your preferences, such as items left in your basket or language settings.
- Show relevant marketing content (only if you consent to marketing cookies).
We do not use cookies to collect personal information such as your name or address unless you choose to provide it (for example, when placing an order).
4. Types of cookies we use
| Cookie Type | Purpose | Example |
| Strictly necessary cookies | Required for website operation (e.g., shopping cart, checkout, security) | Session cookies to remember items in your basket |
| Performance / analytics cookies | Help us understand how visitors use our site so we can improve it | Google Analytics cookies |
| Functionality cookies | Remember your choices and preferences | Saving your login or location |
| Targeting / advertising cookies | Used to show personalised content or adverts | Meta (Facebook) or Google Ads cookies |
5. Third-party cookies
We may use trusted third-party services such as:
- Google Analytics – to help us understand how visitors use our website and to measure performance.
- Meta (Facebook) Pixel – to measure the effectiveness of our advertising on social media.
- Payment providers – such as PayPal or Stripe, which may place their own cookies when processing payments.
These third parties may set cookies and collect data in accordance with their own privacy policies. We do not control these cookies.
6. Managing cookies
When you first visit our website, you will see a cookie consent banner allowing you to choose which cookies to accept or reject.
You can also manage or delete cookies in your browser settings:
- Google Chrome: Manage cookies
- Safari: Manage cookies
- Microsoft Edge: Manage cookies
- Firefox: Manage cookies
Please note that disabling certain cookies may affect how our website functions, including checkout and login features.
7. Changes to this policy
We may update this Cookies Policy from time to time to reflect changes in technology or legal requirements. The latest version will always be available on this page and will include the date it was last updated.
8. Contact us
If you have any questions about our use of cookies, please contact:
Eternal Whispers Keepsakes
📍 Exmouth, Devon.
📧 eternalwhisperskeepsakes@gmail.com
📞 07966 933565
